Refund policy

Refund & Return Policy

 

We want you and your pet to love every order. If something isn't right, we're here to help.

 

30-Day Returns: You may request a return within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.

 

Damaged or Defective Items: If your item arrives damaged or defective, contact us within 7 days of delivery with photos and we will send a free replacement or issue a full refund. No return shipping required.

 

Wrong Item or Not Delivered: If you received the wrong item, or your order has not arrived within 30 days of shipment, we will reship or refund in full.

 

How to Start a Return: Email support@shoppawfecthaven.com with your order number and reason. We will reply within 24 hours with instructions. Return shipping costs for change-of-mind returns are the responsibility of the customer.

 

Refunds: Once your return is received and inspected, refunds are issued to your original payment method within 5-10 business days.

 

Non-Returnable Items: Opened consumables and personalized items cannot be returned unless defective.

 

Questions? Contact us anytime at support@shoppawfecthaven.com.